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Help & FAQ

Answers come straight from the platform’s live rules and settings, so they change the moment the Arena does.

Last changed Wed 30 Sept, 01:30

Getting started

  • Who can play on Fantazy Arena?

    Everyone. Fantazy Arena is open to every Fortnite player in the region. You don’t need to be in Clan Arena (007T); the clan is an optional extra. Create your player card with your Epic ID and enter any open cup.

  • I signed up on WhatsApp or Instagram. Do I need a new account?

    No. Your player card already exists. Sign in with a one-time WhatsApp code to claim it, with your entries and Glory.

  • Is everything available in Arabic?

    Yes. The whole site works in Arabic and English; switch from the top bar at any time. Times are Gulf time (UTC+4); on cup pages your own local time is shown next to them when it differs.

  • How do invites work?

    Open Invite friends to get your code, link and QR code. When a friend joins with them (on the website, in the app or on WhatsApp), proves their WhatsApp number and finishes their first cup, the invite counts. Recruiter trophies unlock at 1, 5 and 15 counted invites. Joined without the link? Add your friend's code in your first week, before you finish a cup.

  • Where do I see the latest Fortnite news?

    In "Latest in Fortnite": the stories row on the home page, in your lobby and at the top of the News page. Tap a story to open it full screen; it plays on to the next one, and holding it pauses. New stories arrive by themselves as soon as they are out.

Cups & matches

  • What kinds of cups are there?

    Three formats. Points cups: everyone plays the same lobbies and the table ranks by points. Knockout: head-to-head matches where the loser goes out. Groups then knockout: 2, 4, and 8 round-robin groups, the top 1 and 2 of each go through to a knockout tree. Series can be best of 1, 3, 5, and 7.

  • How are points counted in a points cup?

    By default, places 1 to 25 score 25 · 20 · 16 · 14 · 12 · 10 · 9 · 8 · 7 · 6 · 5 · 5 · 5 · 5 · 5 · 3 · 3 · 3 · 3 · 3 · 2 · 2 · 2 · 2 · 2, plus 1 per elimination. A cup can use its own table; it’s always shown on the cup page.

  • What is Ready up?

    Shortly before a cup starts, a ready-up window opens. Every team must press Ready up in time or its place is released. You’ll get a must-see notification with a Ready up button, on your phone too if notifications are on.

  • The cup is full. Can I still get in?

    Join its waitlist on the cup page (or over WhatsApp). It’s first come, first served: when a team withdraws, the organisers add seats or release teams that didn’t ready up, the next player in line gets the entry automatically and a must-see note. During ready-up, press “Stand by” if you can play right away: players standing by get freed seats first, and a solo entry is readied up for you.

  • Are there cups every week?

    Yes. Recurring cups come back on a fixed day and time, numbered (“#48”, “#49”…). The Cups page lists them with the date of the next edition, and each edition opens for entries on its own schedule.

  • Will I get a reminder before my cup?

    Yes. About 3 hours before the start you get a reminder with the start time and when ready-up opens, in the app and on WhatsApp if your number is proven. When ready-up opens you get a must-see “Ready up” note.

  • What happens if a cup is cancelled?

    Everyone who entered or was waiting gets a must-see note with the reason in their language, and a WhatsApp message if their number is proven. The organisers can add an apology for the players who had entered, V-Bucks in the wallet and/or Glory, and the cup page shows why it was cancelled.

  • When do I get the match key?

    The match key shows in your lobby a few minutes before the start (usually 15) for teams that are ready, and it’s sent on WhatsApp if your number is saved.

  • How do we report a head-to-head result?

    One captain reports the series score and the other confirms it, straight from the notification. If you disagree, a Referee checks the evidence and decides. Keep your end-screen screenshots.

  • Where do I get the lobby code, and how do I ask the organisers something?

    Open the cup and tap Messages. The organisers post lobby codes, updates and instructions there, for everyone entered or privately for your team, and you also get them as a notification and on WhatsApp. Ask them anything on the same page (or on WhatsApp); answers come back in the app, on your phone and on WhatsApp.

  • Who writes the story on a finished cup?

    Arena AI writes it in both languages from the final results only (standings, points, eliminations and the top fragger), a few minutes after the Council confirms them. The Council can edit or hide it.

  • What are Nitro points?

    A seasonal reward for taking part. Every open cup you finish earns 20 points plus a place bonus (1st +10 down to 10th +1), times the cup’s multiplier; Clan Arena members get 10% more. When the season’s list locks, the top 30 play the Nitro cup and the next 10 are reserves. Clan and invite-only cups don’t count.

  • What are invite-only cups?

    Some cups, such as special cash cups, are open only to players the Council invites. If you are invited, you get a notification with a link to enter. Some clan cups also ask for a minimum time in Clan Arena, shown on the cup page.

Glory & divisions

  • What is the weekly streak?

    Every week (Monday to Sunday, Gulf time) you play at least one cup adds a week to your streak. Every 4 weeks in a row earns a freeze (up to 2): if you miss a week, a freeze keeps the streak alive. You get a reminder on Friday evening if it’s at risk.

  • How do I earn Glory?

    Every finish earns Glory: 425 for 1st, 305 for 2nd, 225 for 3rd, 145 for the top 10, 85 for the top 25 and 25 just for taking part.

  • What are divisions?

    Your division rises on its own as you earn Glory: Rookie (0+), Contender (250+), Challenger (800+), Pro (2,000+), Master (4,500+), and Legend (9,000+). No applications, no gatekeeping.

Wallet, shop and prizes

  • Can the Item Shop show only skins?

    Yes. Tap the kinds you want (Outfits, Emotes…); you can pick several. The shop remembers them for your next visit, until you tap "Show everything".

  • What is the wallet?

    Your wallet holds the V-Bucks and cash you earn: cup prizes, invite rewards and gifts from the Council. Each credit is ready to spend, on its way (with a date), or locked until you do something, such as adding your Epic name or proving your WhatsApp number. Cup prizes arrive 2 days after the results, which leaves time for any review.

  • How do I spend my V-Bucks?

    Open the Item Shop, pick up to 10 items from today’s shop and send the basket. The V-Bucks are held while the Council checks it, then the items are gifted to your Epic account from FNTZYARENA. Epic only allows gifts between friends of at least 48 hours, so add FNTZYARENA as a friend early. If a request is declined, the V-Bucks come back.

  • How do I claim a cash prize?

    In your wallet, choose Claim cash, enter the amount (at least OMR 10) and where to send it: Bank transfer and PayPal. The amount is held until the Council pays it and adds a reference. You can follow each step in the wallet.

  • What do I get for inviting friends?

    100 V-Bucks for every friend who joins with your link and finishes a first cup, plus a bonus of 500 V-Bucks at 5 friends and 1,500 at 15. Up to 10 invites count each month.

Clan Arena

  • Can I send V-Bucks to another player?

    Clan Arena members can send V-Bucks to each other from the wallet, by member number: from 50 in steps of 50, up to 2 transfers a day. It arrives at once; only spendable V-Bucks can be sent.

  • What is the integrity partner?

    Clan Arena members who played a cup can send one link to their replay files from the cup page. The first 5 within 3 hours of the start earn 50 V-Bucks once the Council accepts it. Replays help catch cheating and hidden teaming.

  • What is Clan Arena?

    Clan Arena (007T) is the optional competitive clan inside Fantazy Arena. Members hold a tier from Bronze to Unreal, carry the tag, and get clan cups, scrims and prize perks. Top tiers have limited seats: Elite 50, Champion 20, and Unreal 4.

  • How do I join the clan?

    Send a tryout from the Clan page. The Council reviews every tryout and you’ll be notified of the decision.

Teams

  • I have no team for a duos or squads cup. What can I do?

    Press “I’m looking for a team” on the cup page. Captains can invite you, and before the cup the organisers can draw random teams from everyone in that list, topping up short teams first. You get a must-see note with your team and its squad code.

  • Can I start my own team?

    Yes. Anyone can start a permanent team with a name, tag and logo. You can captain up to 3 teams and be in 5 in total; each team holds up to 10 players. Invite players by @handle or share your join code; everyone accepts before they’re in.

  • How does a team enter a cup?

    The captain opens the cup, chooses “Enter with your team” and picks the lineup. Each player gets a seat offer and is only entered after accepting it. Open seats can still be filled with the squad code.

Fan picks

  • What are fan picks?

    Guess who wins each head-to-head match and who lifts the cup. Picks close when a match’s play window opens (and the cup pick at the first result). You can’t pick in a match you’re playing. It’s just for fun: no Glory, no prizes.

Notifications

  • Can I get notifications on my phone?

    Yes. Turn them on from Notifications or Settings. On iPhone, add Fantazy Arena to your Home Screen first. Each device can get everything or only must-see notes, and some notes have buttons (Accept, Ready up, Confirm) you can tap right there.

  • I get too many notifications

    Switch off the kinds you don’t want in Settings → Notifications: New cups, News from the Council, Polls, Live streams, Fan pick results, Chat mentions and messages, and Invites. Must-see notes, like your match being ready, always come through.

Live streams

  • Where can I watch the streams?

    When we go live, a red strip appears across the site and everyone gets one notification. Watch on the Live page.

Account & safety

  • Can I hide my balance on screen?

    Yes. Tap the eye in the top bar (or on your wallet): every balance and personal detail is blurred on every page until you tap it again. The choice stays after a refresh.

  • How do I become a verified player?

    Add your Epic name, prove your WhatsApp number in Settings, and send a friend request in Fortnite to FNTZYARENA. Then ask from the “Get verified” page (or on WhatsApp). The Council checks and approves, usually within a day. Verified players can enter verified-only cups.

  • Can I add a profile photo or team logo?

    Yes. Add a photo in Settings (up to 4 MB: JPG, PNG, WebP or iPhone photos). Photos are resized and location data is removed. Captains add a logo on the team page. Inappropriate images are taken down.

  • I forgot my password

    If your number is saved, sign in with a WhatsApp code; within 15 minutes you can set a new password in Settings without the old one. Otherwise, ask the Council for a one-time password.

  • Can I hide parts of my profile?

    Yes. In Settings, choose what other players see: your country and city, Epic name, bio, platforms, linked accounts, stats, trophies and cup history. Your name, @handle, player card, clan tier and role always show. The Council always sees your full profile.

  • Can I link my Epic Games account?

    Yes. In Settings → Linked accounts you can connect Epic Games through their own sign-in. A linked Epic account proves your Epic name and keeps it updated when you change it, shows the PlayStation, Xbox or Switch names linked on Epic, and lets you sign in with it. We never see your passwords. Unlink or switch accounts at any time.

  • Someone cheated or teamed. How do I report it?

    Use “Report a fair-play problem” on their player page, or “Report a problem in this cup” on the cup page, and add screenshots and clip links. You can also message us on WhatsApp. When you dispute a knockout score, attach your evidence there. Only the Referees see reports; you get a note when they decide.

  • What happens with cheating or abuse?

    Teaming, stream sniping, cheats and abuse lead to disqualification and a Council review. Report anything in chat or to a Referee; the community rules explain the rest.

Support the Arena

  • What is Arena Guard, and what if it gets me wrong?

    Arena Guard is the live guard of our chat. Instant rules stop threats, abusive language, scams, floods and personal details in public rooms; when a message might be rude, Arena AI reads it with the conversation around it. Strikes step up from a warning to 15-minute, 24-hour and 3-day mutes; only a Referee can suspend an account. Every decision is explained in your language on your guard page, where you can appeal. Private messages are read only when someone in them reports a message.

  • Can I ask an AI about the Arena?

    Yes: press "Ask Arena" at the bottom of any page (or use the app). It answers from the real rules, the cups on the calendar and, when you’re signed in, your own entries and wallet. It can be wrong, so the cup page and the Council have the final word.

  • How can I support Fantazy Arena?

    Use creator code X999 in the Fortnite Item Shop. It costs you nothing extra and is never needed to play or win here.

Still stuck?

Message the Council on WhatsApp or ask in the Lounge chat. Someone usually answers within the hour.